Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing all relevant shipping information. Please note that delivery times may vary, especially during peak seasons when we experience higher order volumes and increased carrier loads. Additionally, external factors such as adverse weather conditions may also impact delivery times. Rest assured, we will keep you informed of any unexpected delays with your order.

For the most accurate delivery estimates, please refer to the checkout page.

To track your order, simply use the tracking information provided in your shipping confirmation email. You can track the delivery status of your package via our trusted courier, DHL, by entering your order number on their website.

Kindly allow 24-48 hours from the time your parcel is shipped for tracking information to be updated.

To initiate a return for your order, please follow these simple steps:

1. Repack your item(s) securely in the original delivery bag.
2. Attach the return label provided with your order to the outside of the return parcel.
3. Visit the DHL website and select your country of residence. Then, click on "Schedule a Pickup" and fill out the information found on the return label provided by us.

Please note that returns cannot be processed through a regular mailbox.

If you require assistance with obtaining a return label or need further help with the return process, please don't hesitate to contact our dedicated customer care team HERE.

We gladly accept returns within 14 days of receiving your package. Your order includes a return label for your convenience. Simply pack your items securely and affix the return label to the package.

Once your return is processed, you will receive a refund through the original payment method used for your order.

Please note that our return process typically takes 14-21 days from the time our warehouse receives the items. During peak seasons, such as holidays, the handling time for returns may be slightly extended.

Thank you for your understanding.

If your order has not yet been shipped, we are happy to apply MOST discount codes for you. Simply reach out to us with your order number and the discount code you'd like to apply, and we'll gladly assist you. Please note that we can only apply valid discount codes that are applicable to the items in your order.

Unfortunately, we are unable to accommodate combining items from different orders into a single return parcel. This practice ensures expeditious processing of your return, thereby facilitating a timely refund issuance. We appreciate your understanding in this matter and remain committed to providing you with the highest level of service and satisfaction.

Each package is meticulously prepared to include a return label for your convenience. In the rare event that your package does not contain a return label, please don't hesitate to reach out to our esteemed Customer Care team. They will promptly provide you with a new printable copy, ensuring a seamless return process.

Please note that returns are facilitated through the same esteemed carrier used for the initial shipment, ensuring consistency and reliability throughout the return journey.

Upon receipt of your return, you will receive an email notification from our team confirming its arrival. Your return will then undergo swift processing, with refunds typically issued within 14-21 days thereafter. We appreciate your patience and understanding as we meticulously handle your return to ensure a seamless and timely refund process.

Unfortunately, we are unable to facilitate direct exchanges due to the fluctuating availability of our items. However, we encourage you to initiate a return for the item you wish to exchange, and proceed to place a new order for the desired item instead.

If you initially purchased an item with a discount code and wish to re-order it in a different size, we are delighted to accommodate your request. Simply reach out to us with the order number of the original item along with the details of the new one, and we will gladly re-apply the discount code for your convenience.

We kindly remind you that we cannot be held responsible for any items returned to us mistakenly. If such an instance occurs and we find the item in our return warehouse, you may request to have it shipped back to you. A fee of 30 EUR will be charged to cover the cost of creating freight documents and shipping. Please note that this fee applies to countries within the European Union. For other countries, the fee may vary.

If your order has not yet been shipped, we are happy to apply MOST discount codes for you. Simply reach out to us with your order number and the discount code you'd like to apply, and we'll gladly assist you. Please note that we can only apply valid discount codes that are applicable to the items in your order.